Customer Service for Trade
Equipping you to deliver exceptional service.
This accredited short course is designed to develop the knowledge, practical skills, and strategies to deliver an exceptional customer service experience.
Learners will be guided on how to communicate effectively with customers, optimize opportunities, and resolve customer complaints.
This course is a great way to prepare for the BSB30120 Certificate III in (Customer Engagement). Once the units in the Customer Service for Trade short course have been successfully completed, the learner can apply for a credit transfer.
Course Structure
Our learning is a flexible and blended solution delivered via workbooks, online workshops, and engaging activities.
Duration
3 months.
Units of Competency
A Statement of Attainment will be issued for successfully completed units.
| Unit code | Title | Learn how to: |
|---|---|---|
| BSBOPS304 | Deliver and monitor a service to customers | Help customers with their needs and find ways to improve your customer service. |
| SIRXCEG002 | Assist with customer difficulties | Solve customer problems and use techniques to deal with customer difficulties. |
| BSBOPS305 | Process customer complaints | Deal with complaints from customers. |
Prerequisites
Must have access to a work site suitable for passing assessments, which includes speaking to customers, leading team activities, and using business technology.
Must satisfactorily complete a Language, Literacy and Numeracy assessment (we will assess this as part of your enrolment).
Must have reliable access to a computer with internet connection capable of video streaming.
Recognition of Prior Learning (RPL)
PowerUp can recognise the knowledge and skills acquired through prior training, education and experience.
Learners can apply for RPL to be assessed on their behalf, to potentially gain credit before beginning training with us.
Learning Pathways
If this course is successfully completed:
The learner can apply for a credit transfer into BSB30120 Certificate III in (Customer Engagement).
This course also flows nicely into the Pathway to Leadership accredited short course.
If the learner successfully completes Pathway to Leadership, they can apply for a credit transfer for the Pathway to Leaadership units into BSB40520 Certificate IV in Leadership and Management.