Fees and Refund Policy and procedure

Policy

Sufficient funds to refund all fees paid in advance are to be held in PowerUp Learning’s (PowerUp) bank account. At no time will PowerUp hold more than $1500 per Participant paid in advance, if payment is made by an individual.

PowerUp will obtain a full audit report of its accounts from a qualified independent accountant with membership of Certified Practising Accountants Australia or the Institute of Chartered Accountants of Australia when requested to do so by ASQA.

Procedures

Fees and charges

  1. All fees and charges for the delivery training and assessment services must be approved by the RTO Manager prior to their publication, quotation to Participants or tender submission.

  2. All Participants are to be provided with a numbered tax invoice detailing all fees paid.

  3. Where an employer is to be invoiced for the tuition fee of his/her employees undertaking training, the invoice must clearly indicate the names of those employees for whom the invoice applies.

  4. The fee per Unit of Competence includes two (2) reassessment opportunities. Any additional assessment opportunities required will incur a fee of 50% of the unit cost.

  5. Should Participants require a Qualification/Statement of Attainment to be reissued a $55 fee inclusive of GST applies.

  6. Verified financial projections and reports are to be made available to ASQA as requested.

Refunds

  1. All requests for refunds need to be made in writing and be accompanied by supporting documentation where applicable.

  2. No refund is available to Participants who remain enrolled and do not progress.

  3. Sufficient funds to refund all fees paid in advance are to be held in PowerUp’s bank account.

  4. In the event that a Participant cancels or withdraws ten (10) days prior to commencement all paid fees will be refunded.

  5. Deferment/suspension of training can be negotiated.

  6. Once training has commenced, a Participant can apply for a refund on units that have not commenced, if they confirm withdrawal from their course.

  7. Should PowerUp cancel the training, Participants are entitled to a full refund (or pro-rata adjusted refund) or to transfer to future training. In this event Participants will be given their preferred option.

  8. All refunds paid will be recorded in the refund register.